Honored to Serve

5/12/2017 (Permalink)

I'm of the sappy sort. I cry at commercials. I normally can't get through church without my eyes welling up. It's just how I am. But when it comes to business, I am able to check my emotions at the door. Usually. That is, until SERVPRO happened. I wasn't quite prepared for the emotion that owning this business would stir in me. I wasn't prepared for the deep human connections we would make with our employees and with our clients. It's just that human element that makes what we do so very important. We come to do a job, to help in a time of need, quite possibly in a situation that is devastating to the person or family or business we are serving. We have been called in for fires in a home a family has lived in for decades where they see their memories going up in flames. We've been called in for water damage to a brand new home that a family was just about to move into, a home they have designed and spent over a year planning and building. We have been called into another state to help homeowners clean up after a flood that devastated an entire city in just hours of flooding rain. We have been called in after a death of a family member where family members are experiencing enormous grief and pain. We have been called to serve our fellow man and that's what this business is all about.  We have been called and so we come.

It made me think that in our daily lives (not just in business) that each of us has a wonderful opportunity to serve those around us. Those in our families. Those whom we call friends. And those who live and work and raise their families in our communities. It's pretty amazing that at the end of the day we are just people helping people.

Because we get to do this everyday in the Anniston, Gadsden and Marshall County markets and other areas we serve, we are humbled and grateful that our communities depend on us, call on us to help in a time of need.  So, while our crews may not be emotional when they show up to help (after all, they are there to get the job done), we hope that they stand out in the way they provide fast and  professional service with your best interests at heart.   I get a little emotional when I think of the people we are honored to serve! What a blessing it is for us!