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Know the Right Steps to Take if Your Business Is Impacted by Disaster | SERVPRO® of SERVPRO® of Anniston, Gadsden and Marshall County

2/19/2021 (Permalink)

SERVPRO employee wearing black shirt reviewing restoration plans on tablet with business owner in gray suit SERVPRO of Anniston, Gadsden and Marshall County knows the commercial restoration process inside and out. Here are some of our best tips in choosing t

What’s the biggest lesson you’ve learned from the COVID-19 pandemic? For most of us, it’s the unpredictability that life can throw at us. After all, none of us could’ve seen something like this coming.

This point has hit home especially hard for business owners. Business owners have had to change the way they work during this difficult time.

Though pandemics aren’t usually part of a business owner’s disaster plans, most of them include dealing with disasters like fires or floods. Many business owners already have a disaster plan to deal with these.

Having the plans ready and needing to use them aren’t the same, though.

We work with business owners all the time, so we know what it takes to get your business up and running again. Here’s some of the best advice we can give business owners facing a restoration scenario.

Steps to Prepare Your Business to Open Again

Here’s what you should do if a disaster impacts your business:

Implement your plans. Don’t forget your disaster plans when dealing with a disaster. It sounds simple, but a disaster can be jarring, so it’s a good reminder. For some businesses, that may include moving to a backup location.

Work with your employees. You can take steps to help your employees deal with any work interruptions by taking advantage of resources available through the Small Business Administration (SBA).

Work closely with your insurer. Be sure to take photographs of the damage and take inventory of everything that was damaged. If your insurer asks for documents, provide them as quickly as you can. You’ll want to work to keep this process running smoothly.

Communicate regularly. Get in touch with your suppliers, your employees, your customers and your community. Social media or an email list can help you do this effectively. But sometimes a phone call is the best option.

Work with the right partners. Choose competent professionals to work on your restoration process and repair any of the damage. It will make opening up again easier.

If a fire, flood or any other cause damages your business, you can always count on us for restoration assistance. We have crews who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help you.

Why Minutes Matter When Your Home Needs Restoration | SERVPRO® of Anniston, Gadsden and Marshall County

2/3/2021 (Permalink)

green Servpro work van parked outside of residential home If your home is damaged due to a disaster, Contact SERVPRO of Anniston, Gadsden and Marshall County. From start to finish, we will be here to help.

Every year, millions of American homeowners file insurance claims to cover repairs and damage. These claims vary.

Some are the result of severe weather issues, like wind, hail and rain. Others are caused by home accidents and appliance malfunctions.

No two of these claims are exactly alike. The extent of damage to the home can be anything from minor water damage restoration to major fire restoration and repair work.

On the surface, it might seem like these don’t have much in common. But in reality, they do have one important similarity: The sooner the repair process gets started, the better your outcome is likely to be.

And that’s on several levels. First, certain problems, like mold, only grow worse as time goes on. Water damage that begins as a nuisance can become a major issue that warps your walls or wood floor if left for a long enough period of time.

Get Help Fast

Your local SERVPRO team understands that time is a vital component of doing quality restoration work. Not only does it lessen the impact of the damage to your home, but it will also allow us to get your home repaired as economically as possible.

When you need restoration services, your team is available to you 247. We’re always on call, so we can come out on nights and weekends when you need us. All you have to do is call.

Beyond speed, there are plenty of other reasons so many residents trust us to do their restoration work:

Our technicians are highly trained experts. Our team has the knowledge and certifications needed to do the job well. We’re always available when you have questions or need to know more about the process. We’ll walk you through a personalized plan.

Our teams use the latest technology. Along with extensive knowledge and training certifications, our connection with SERVPRO, a nationally respected brand, allows us access to the latest restoration technology.

We are locally owned and operated. Our teams live and work in the community. We take pride in the work we do and the ways we can help our neighbors.

If your home is damaged due to fire, water, or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Want to Know More About Preventing Winter Fires? | SERVPRO® of Anniston, Gadsden and Marshall County

1/22/2021 (Permalink)

large image of red, yellow and orange flames House fires tend to peak during the winter. SERVPRO of Anniston, Gadsden and Marshall County are available 24/7 in the event of an emergency.

House fires do more than damage valuable property and cause the loss of priceless family heirlooms. They can also cause thousands of injuries every year. And experts estimate that as many as 890 people die each year in winter house fires.

No season is free of its distinct fire risks, but winter does include more of them. Think about the nights spent indoors with a heater or a fire roaring, the time spent over the stove making special holiday meals and seasonal décor, like candles.

But even though there are plenty of winter fire hazards to consider, you can take steps to mitigate your risks and keep your home safer.

Steps You Can Take to Lower Your Fire Risk

It doesn’t have to be difficult or time-consuming to make your home a safer place for your family. Instead, you can do a lot to keep your property safer without investing much time or money.

Take steps to make your kitchen a safer place. Grease fires can flare up fast.. Can you put one of these fires out? Water makes grease fires worse, not better. Choose a fire extinguisher for these fires. A metal lid or baking soda will work, too.

Consider how safe your candles are. If you’re not home, don’t leave candles burning. Use them only when you’re at home. Don’t leave them in spots where kids and pets can knock them over. If you have problems with these basics, consider switching to battery-operated candles.

Don’t use extension cords for space heaters. The safest way to use these items is to plug them directly into the wall. Also, make sure your space heater is clear on all sides.

If your home is damaged due to a fire or any other cause, you can always count on us for restoration assistance. We have teams who are available 247 in the event of an emergency. Contact us at any time to learn more about our restoration services and how we can help your family.

Cold Temps Can Cause Frozen Pipes

1/12/2021 (Permalink)

Winter is in full swing for us (most days at least) and when temperatures dip below freezing we start getting calls for water damages from busted pipes. When the water in your pipes freezes it expands. This can cause small cracks to form and worse. The water damage does not happen when the pipes are frozen. It happens when the temperatures climb enough for the frozen water to thaw. 

Leaving water dripping in faucets can help to prevent this. Moving water is less likely to freeze. When temperatures dip extremely low, water needs to be left at more than a small drip. Plumbers suggest a small stream. And don't forget to leave the hot water dripping too. Hot water actually freezes fast that cold water. 

If you have experienced frozen pipes and suspect a possible water damage give us a call. Our highly trained, IICRC certified first responders can help you determine if you have a water damage, where it originated from and if the damage is claim worthy. 

Water Damage & Hardwood Floors

1/12/2021 (Permalink)

Most people assume that hardwood floors are ruined the instant a water damage occurs. That is not always the case. Time is the biggest factor here, but other issues have to be considered as well. Water has to be removed as soon as possible from both the surface of the floor and below the hardwood planks.

SERVPRO of Anniston, Gadsden and Marshall County has the equipment to accomplish this. Our trained and professional crews use a variety of equipment to achieve a dry environment after a water damage. Air movers, dehumidifiers, a mat drying system, and even extraction equipment could be used.

Extraction equipment could be a single roving unit or a mounted (usually to a van or truck) unit. These powerful machines use suction to extract water from the surface of the floor. 

Air mover and dehumidifiers are the most commonly seen items. These pieces of equipment work in tandem to dry the structure. We have multiple styles of air movers and several sizes of dehumidifiers.

One of my favorite pieces of equipment used on hardwood floors is the mat drying system. These large mats are secured to the floor with blue painters tape. Hoses are connected to them the allows for air movement under the floor boards. It has the ability to salvage wet hardwood floors, but again time is the most critical factor here. Once the floor begins to cup and buckle saving the floor becomes hard (sometimes impossible). 

For more information, or if you have a water damage call our office. Our trained professionals are always #HereToHelp.

We Are An IICRC Certified Firm

11/10/2020 (Permalink)

Restoration companies have a governing body that has set forth guidelines and standards on how each type of job is to be completed. This body is the Institute of Inspection, Cleaning and Restoration, but we just call it the IICRC. These standards are kept in our office. The book for water damage restoration is called the S500 and is in a binder roughly 6 inches thick. Each type of job (water, fire, mold, biohazard, trauma and crime scene, and more) has its own book.

Our staff are trained on these standards and sent to classes for certification. SERVPRO of
Anniston, Gadsden and Marshall County collectively hold 24 IICRC certifications with many more to come in the near future. Both owners, all production managers, all crew chiefs, all marketing representatives and some office staff hold IICRC certifications in at least one field. We are an IICRC Certified Firm. 

Hurricane Zeta in Calhoun County

11/6/2020 (Permalink)

A tree fallen on a home causing damage to the roof. When the storms roll out we are #HereToHelp.

Last week we had a situation not common for us up here in the northern part of Alabama. Hurricane Zeta made landfall in marsh lands of the Gulf, but had a huge impact on us here. The speed Zeta was moving at allowed the storm to reach Calhoun County as a storm packing a serious punch. 

That night and the entire two days after our office was flooded with calls. Trees had fallen and damaged roofs leading to water damage. Others had water damage from the high winds. Our crews worked diligently to help as many as we could as fast as we could. Our office was operating with a third of our usual staff. We had staff members with storm damage to their homes. Some had trees down and could not get to work (like many in Calhoun County). 

We are proud to be able to provide emergency services to so many in their time of need. Our hard working and highly trained staff are #HereToHelp.

Protecting Your Business This Cold & Flu Season

11/6/2020 (Permalink)

It’s 2020 and one of the most widely discussed topics is COVID-19. But, it is now November and that means cold and flu season on top of the novel coronavirus. There is a way to protect your employees and business with an added layer of disinfecting, the Certified: SERVPRO Cleaned program. 

One of our production managers would come out to your business and assess the space and speak with you in detail about what services you are wanting. It could be a wipe down of high touch areas, micro-misting or ULV fogging, or a combination of wipe down and fogging. It just depends on what services you are interested in.

All of these services are performed by our trained professionals using EPA registered hospital grade disinfectant products. Our crews also wear PPE to protect themselves as well as provide another layer of protection for you, your staff and customers. This program can be a one time service or regularly repeated. We have several businesses we are providing these services for once or twice a week. The CSC program also provides you with signage to post so that your employees and customers will know you have chosen the higher standard of clean with SERVPRO, the industry leader. 

For more information call our office today at 256-236-8889, 256-547-3778 or 256-891-0177.

Priority Service Agreements With SERVPRO of Anniston, Gadsden and Marshall County

11/4/2020 (Permalink)

Two people shaking hands over a contract with a SERVPRO logo. Call SERVPRO of Anniston, Gadsden and Marshall County today for more information on Priority Service Agreements.

SERVPRO of Anniston, Gadsden and Marshall County offer Priority Service Agreements (PSA) for commercial properties in our service area. A PSA is a contract between SERVPRO of Anniston, Gadsden and Marshall County and the business who signs up for it. How could a PSA benefit your business?
In the event of a loss or disaster your business will get:
Guaranteed service within 24 hours of the loss.
During a natural disaster your business is moved to the front of the line for services.
Could have a predetermined number of days in which the job is to be completed (depending on what is worked into the contract).
Could receive a discount on the services provided (depending on what is worked into the contract).
Removes the question of who to call to provide emergency services.
For example, we have had several businesses sign up for these PSAs since COVID-19 came into the picture. Fortunately for these businesses they have not needed to call us in for COVID-19 disinfecting. However, in the event of an outbreak they simply call us and the signed PSA moves them to the front of the line.
For water damages, a PSA could have predetermined services lined out that we can perform without further approvals from a corporate office or facilities manager. This allows us to perform emergency services quickly and can prevent further damages.
If you already have a PSA with SERVPRO of Anniston, Gadsden and Marshall County or are considering one then you may want to add a free Emergency Ready Profile (ERP) as well. For more information on either of these services provided by us, call our office today at 256-236-8889, 256-547-3778, or 256-891-0177.

Is There A Science To Drying Your Home Or Business?

11/3/2020 (Permalink)

Have you ever had a water damage in your home or business, or known someone who has? If you have seen our equipment set up drying a structure, have you ever wondered how we determine what equipment to use? There is a science behind all of this. Psychrometry is what this science of drying is called. 

There is a formula that tells you how many pieces of equipment (both air movers and dehumidifiers) are needed to dry a space in a specific amount of time (which is normally 3 days). This formula takes into account how wet the space is, the air temperature, relative humidity and much more. As the air temperature increases the relative humidity decreases. Our air movers heat and assist in drying the surface of the wet materials. The elevated temperatures create evaporation. The dehumidifiers work by extracting the moisture from the air. The water is transported through a hose placed in a sink, tub or toilet. When a structure is in the drying process the air tends to be very warm and very dry. There is a fine balance to keep for optimum drying without added effects (yes it can rain indoors if the balance is way off).

Each day during the drying process readings are taken from inside the affected area as well as outside for temperature and relative humidity. This process is called monitoring and helps us to ensure that drying is being achieved. If not a determination of why has to be made and resolved. These measurements are logged in our system and can be referred back to later. These moisture readings are taken with specialized equipment each manager and crew chief has to carry with them. 

The IICRC (Institute of Inspection, Cleaning and Restoration Certification) has standards we have to follow to achieve the desired drying. The book of standards is about 6 inches thick. Our production, marketing and some office staff attend IICRC Water Restoration classes to be certified in the drying process. We also teach Continuing Education classes to our agents and adjusters about this science of drying.