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Fire & Water - Cleanup & Restoration

Water Damage? Here's What To Expect

11/4/2019 (Permalink)

A green SERVPRO air mover set on plywood to dry the wet flooring after a water damage. Water damage needs quick attention before microbial growth and further damage can occur.

So you have a water damage. Maybe your water heater leaked or a pipe burst. Maybe the bathtub or dishwasher overflowed. The possibilities seem to be endless. Home owners try not to worry about these things and pray they never need us, but they’re happy we’re here when the time comes. Here is a list of questions you may be asked if you call for our services:

-Type of loss (water, fire, etc.)

-What is the source of the loss? 

-Has the cause of loss been fixed? 

-Is there standing water?

-How many rooms/floors are affected?

-Is thre power and water available?

-Contact information: name, address, telephone number, etc.

-Have you contacted your insurance company? If so, what is the policy and claim number? We usually ask who your agent is as well.

These questions can seem like a waste of time when you call to report your loss, but these actually can speed up the process. The information gathered helps us route crews to you with the proper amount of equipment quickly. It also gives us what we need to be able to call your insurance agent and get the approvals to provide these emergency services. 

We show up to your house and get a few forms signed. The crews will assess the damage and begin extracting the water. Before you know it drying equipment will be set up. A crew member will set a time with you to come back and check/monitor the status of the drying process each day until it is dry, which is usually three days. If there are any items that need to be removed, we check with the insurance adjuster before removing. Non-salvageable items are photographed and logged so it can be turned into your insurance. Once the drying is done any reconstruction needed can be scheduled with our reconstruction division. 

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