Everyday is Gameday
In June, our owners Chris and Jenny Lamey attended their first SERVPRO National Convention in Seattle. This annual meeting attended by over 1700 franchise owners is a great opportunity for SERVPRO corporate to communicate the plans, strategies and opportunities for this next year. It was a great time to come together with other franchise owners and share best practices in business operations. Chris and Jenny attended over 20 workshops combined during their time at convention that ranged from training on internal systems used for enhanced workflow like DryBook and Workcenter to marketing workshops that focused on brand image and presenting a consistent brand to our marketplace. Being with franchise veterans of 50 years and with new franchise owners alike was an experience that excited them even more going into this next year of business.
The theme of the convention EVERYDAY IS GAMEDAY couldn't be more appropriate for our business. To use the sports reference, we know that sports teams must train and strategize and condition and plan to be effective on the field or court during game time. Showing up to a game without the proper preparation can and will be a disaster. So too with what we do everyday. We must train our staff to properly execute the processes and procedures needed to meet our customers' expectations. We must strategize constantly on what we can do to improve the way we conduct our business. We must plan ahead in order to be most effective. If we do this, during "game time", we will be at our best!
Down...set....hike!! Let's do this!!!