Why SERVPRO? Because We Care!
One of our crews members getting to know our customers!
At SERVPRO, our number one priority is to make our customers happy. It may sound like the impossible task; after all, we are arriving on the scene when circumstances for our customers are devastating. A fire in their home, a busted pipe which has caused water damage in their kitchen, mold in their office building. These are difficult situations emotionally which is all the more reason for our employees to be sensitive to what our customers are dealing with. Many times, depending upon the damage we are mitigating, we could spend days, weeks, or even months in customer’s home or office. We get to know our clients one on one. We get to meet their children. We get to hear about their families. We know their pets’ names. We know where they leave the key in case they are not there. We get to know them by carefully handling all of their cherished possessions, sometimes cleaning them and packing them away until their homes are restored. At the end of the day, we are just people helping people. That’s what it’s all about. Sometimes that means stopping what we are doing and having a cup of coffee or dinner with our customers if they ask. Sometimes it means taking out the family pet. Our salesperson recently captured a beautiful picture of one of our employees enjoying a meal with our customers in their home after she had spent hours helping them recover from a fire loss.
What a beautiful thing to see! Why SERVPRO?? Because we care about our customers...And they know it! Let us be the one you call when your life gets flipped upside down.
Traveling With Storm
For more information on the services we provide, call our office at 256-236-8889.
When we travel for storm events, we generally know what type of jobs we are looking at- water, water, and more water. Flooding, hurricanes, blizzards, and severe thunderstorms usually mean water remediation (and maybe a little mold remediation). That was not the case with one particualr job when our crews were working clean up from hurricane Florence in North and South Carolina.
A well visited breakfast joint had a sewage backup issue one morning. Not the type of situation anyone wants to deal with, especially one that serves food. Yuck! However, in no time at all our highly trained crews were on the job and had the place cleaned, sanitized, and back up and running. The owner of this establishment was beyond grateful for the quick and thorough work our crews provided.
Many people may not know that this is a service that SERVPRO provides. We are Faster to Any size disaster.
Space Heater Safety
Always use caution when operating space heaters.
As the weather getting cooler space heaters get cranked up. SERVPRO of Anniston is HERE TO HELP with some safety tips to help prevent fires due to space heaters.
1. Keep all sides of the heater away from curatins, blankets, furniture, or any other items that could possibly catch fire. Three feet is the general recommended distance.
2. Space heaters should never be plugged into power strips or extension cords. They are not designed to handle the electrical load of a space heater.
3. Space heater cords should not be under rugs, carpeting, blankets, or other flammable items. The cord may get hot if covered. If the cord or plug ever feels hot, discontinue use of the heater until it can be inspected by a repair person.
4. Ensure the space heater is on a solid and sturdy surface that can not tip over.
5. Turn the heater off when you go the bed or leave the home. Space heaters should not be left running unattended.
6. Make sure there are no liquids around the space heater. Water and electricity never mix.
7. Heaters should be placed where small children can not knock them over, cover them, or burn themselves on them.
How Does Mold Remediation & Mitigation Happen?
Mold that grew in 72 hours.
When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can affect your health and can also cause significant damage to your property. Fortunately, SERVPRO of Anniston has the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different, requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.
Call Your Local SERVPRO of Anniston
The mold cleanup and restoration process begins when you call SERVPRO’s Call Center or your local Franchise Professional. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.
Inspection & Damage Assessment
Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water which can be hidden from plain view.
Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.
Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.
Removing Mold & Mold-Infested Materials
The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.
Cleaning Contents & Belongings
SERVPRO of Anniston will clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.
Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet, or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.
Funny Smells???? Where Is That Coming From????
A crew member soda blasting some mold in a crawlspace.
Here at SERVPRO of Anniston we get calls of all sorts. This year it seems more calls each week are about mold. When a call comes in we always like to inquire if the mold is visible. Some say yes. Others, however say that they noticed a musty or strange smell.
Odor is generally the first thing people will notice when it come to microbial growth. We had a call recently about mold in a crawlspace. The homeowner had noticed a strange smell. After some investigting, the homeowner found a large area of mold in the crawlspace from a pipe leaking under the house.
What does mold need to grow? Mold needs moisture. A water damage can quickly turn into a mold job if the water is left for even a few days. The high humidity this past summer was a large contributor to the larger number of calls we received about mold.
Do you think you have a mold problem? Call SERVPRO of Anniston at 256-236-8889. We can provide you with a free estimate for mold remediation in your home or business.
Let's Talk Dryer Vents...
Lint clogging a dryer hose.
Did you know that the pesky lint that collects in the lint filter, vent, and dryer hose are a fire hazard? Well they can be. If the lint isn't cleaned out regularly it can heat up and easily catch fire.
Nearly 5,000 home fires are caused annually by the build up and accumilation of dryer lint. The lint filter or screen should be cleaned with every load of laudry dried in the machine. The vent should be cleaned once a year (At minimum).
The hose for your dryer to vent outside should be cleaned out annually as well. If you notice that your vent hose is an accordian style, it may be a good idea to change it out to a smooth hose. The ridges in an accordian style hose can actually trap and hold lint.
Commercial Damage in Kansas City Storm Event
Owner, Chris Lamey, ready to help wherever we are needed.
In July 2017, our franchise was asked to participate in the Kansas City storm event. Kansas City flooded and because we participate on the SERVPRO Storm Team, we were asked to join efforts in Kansas so we did.
Once we committed to participate in this storm event, we started to get our crews ready to go. Vehicles were serviced, supplies were purchased, hotels rooms booked and debriefing conference calls with the Storm Team began, all the while calls from hundreds of homeowners and commercial property owners in the Kansas City area were "flooding" our call center. We joined forces with dozens of other franchises around the country to respond to the needs that Kansas City had. Once our Sales Rep, Theresa Smith, was in route, we were given dozens of homeowner and business owner's names and numbers to call. These were home and business owners who had called our 1-800-SERVPRO number asking for help. One by one, we called each person on the list, telling them we were on our way, setting appointments for Theresa to see each person individually and assess the damage. Our crew was in route at this point and was ready for work once Theresa signed up people in Kansas City. This process continued for a couple of weeks. We would call the customers setting up appointments, Theresa would provide on site estimates and the crew would do the work.
As you can imagine, being part of a Storm team is an emotional experience. Home and business owners were tired and frustrated but always so glad to know that help was on the way. They expressed how thankful they were that we were "here to help".
So after all the jobs were finished and we were about to send our crew home, we were notified that Kansas City had flooded again. The storm had been reactivated. We sent Theresa back up to Kansas City to start this process again.. So we found ourselves starting over this process with new homeowners. These poor people having to endure this again!! We just tried to be a voice of comfort and hope as we made phone calls. Two more weeks...we were finished and sent our crew home! And lo and behold, a week later Kansas City flooded again! This time, our owner Chris Lamey, traveled up ahead of our crew, to meet the homeowners that we had been calling. We were becoming pros at this process and we found customers really relying on us for info about how the process would work once we arrived. It was a pleasure serving homeowners and commercial property owners in their time of need.
We spent another 2 weeks on this time in Kansas City. Just as we were finishing up, Harvey hit Houston. But that's another story....
Battling Allergies In Alabama? Indoor Air Quality Could Give You The Upper Hand!
Microbial growth can be a cause of allergy flair ups.
"Achoo!" Cough. Cough. "Pass the tissues please."
Allergy season in Marshall County can be debilitating, especially with the mild winter we've experienced this year.
You can't control the increase of allergens in the Spring air, but did you know you can improve the air quality in your home, bolstering your fight against allergy symptoms? Central heating and air conditioning systems need periodic professional cleaning to assure the proper air quality in your home.
Our trained professionals at SERVPRO of Anniston, using our commercial, duct-cleaning equipment, brushes, and air whips, will remove dust and debris trapped inside your duct system and therefore providing optimum indoor air quality.
Before reaching for the tissues, reach for the phone. Call SERVPRO of Anniston at 256-236-8889 to request HVAC duct cleaning.
You and your family can breathe easier with SERVPRO by your side.
If You Tent It, It Will Dry
The tent system was used to dry a gym floor at the local college.
Special challenges are presented to us when we get the opportunity to serve a commercial customer in a unique situation. Such is the case when a local college called us and they had sustained substantial water damage to their gym floor. This required us to think outside the box. Of course, immediate response required us to extract all the water from the top of the floor's surface. But with a gym floor made of thousands of thin boards connected together, much of the water had already seeped through the cracks underneath the floor surface. How do we get the water out from underneath this beautiful floor? Is it a lost cause? Will the floor have to be removed and a new floor put in?
These are the questions that our customer and the insurance companies asked us. Thanks to years of experience and technical know-how using the SERVPRO Production System, our Production Manager, Kyle Hamby proposed a "tenting system" using our equipment along with creating a tent-like environment to pull that water from under the floor. Water that stays trapped under wood floors can cause the floor to "cup" or buckle usually meaning the floor would need to be replaced. Time was critical to getting the "tent" set up and getting the equipment going before this situation could get any worse.
After several days under the tent, and days monitoring the situation, the floor was dry. Equipment was removed and the tent taken down. The floor was back to its original state, no water, no cupping, no buckling. Both the insurance company and the customer were pleased. Gym activities were resumed and we made it "Like it never even happened."
Restoring as opposed to replacing is one of the main reasons that customers and insurance companies depend on us when a water loss occurs. Smart decisions early on in a situation like this saves a bunch of money down the line!!
We appreciate the opportunity to serve commercial properties like this and finding ways to please our customers even when disaster hits.
The tent system was used to dry a gym floor at the local college.
Personal Protective Equipment (PPE)- Keeps us safe on the job.
In some cases, our mold jobs need to be referred to an industrial hygienist. If you are like me then you're asking "what exactly is that and what do they do?"
According to www.aiha.org , "Industrial Hygiene is a science and art devoted to the anticipation, recognition, evaluation, prevention, and control of those environmental factors or stresses arising in or from the workplace which may cause sickness, impaired health and well being, or significant discomfort among workers or among citizens of the community."
They describe Industrial hygienists as "scientists and engineers committed to protecting the health and safety of people in the workplace and the community."
SERVPRO of Anniston does not do inspections but we can give you a quote on the visible substance you can SEE.
The steps listed below illustrate our process for a “typical” mold remediation infestation:
- Emergency Contact -
- Inspection and Mold Damage Assessment
- Mold Containment
- Air Filtration
- Removing Mold and Mold-Infested Materials
- Cleaning Contents and Belongings