Water Damage At The Library
SERVPRO of Anniston is always #HereToHelp 24/7/365.
When a local public library had a water damage, they called SERVPRO of Anniston. A water pipe in the ceiling of their main floor bathroom had ruptured. Water had infiltrated three rooms on the main floor as well as run down the elevator shaft to the basement.
One of the first things we had to do was lock out the elevator so that we could extract the water in the shaft. This is done by ensuring no one is in the elevator and flipping the main switch to off. A lock is placed on the switch to prevent it from being turned back on before it is safe to do so.
Water was extracted from all affected areas. Debris was cleaned up. Floors were mopped and drying equipment was set. Due to the quick action of our crews, the library only opened 40 minutes late. We are also happy to announce that no books received any water damage, though we could have handled that as well.
Oh This Rain
A moisture meter is just one of the tools we use when assessing water damages.
Lately, it seems like the rain is never going to end. Once summer comes and the droughts start, we will probably feel different, but for now most of us are wishing for an end to the rain.
When these storms pop up, we receive an influx of calls for water damages. Do you have water damage? Are you struggling with whether to file a claim with your home owners insurance? Call us at SERVPRO of Anniston, we are #HereToHelp.
We will be more than happy to come out and provide a free assessment and estimate. We work closely with insurance companies all across our service areas. We can help you determine whether to file a claim. If a claim needs to be filed, we can walk you through the process.
Did you know SERVPRO of Anniston can also provide emergency board up situations? Did a tree fall on your home or some other form of disaster? We can provide tarping and board up services to keep your valuables safe.
These guys are getting suited back up in their PPE after a break.
Two months ago SERVPRO of Anniston received a call from a large commercial space to assess what the customer called a small mold issue. This "small" job has been one of the largest mold jobs we have ever worked.
After assessing the space and seeing the severity of the mold we called in an industrial hygenist. The hygenist came in to do mold and air quality testing. These tests tell what type of mold is present and how many parts per million are in the air. With this information they create a mold protocol, which lists in detail how the mold is to be treated and removed.
Our crews are working diligently to remediate this mold problem. They use the protocol and follow the steps laid out for treating this issue. By the end of the week the space will be tested again by the hygenist to ensure the microbial growth has reach the proper reduction percentage.
If you feel like your business needs mold remdiation, give us a call. We will come out and assess the problem for free.
Planning for 2020
Our owners and management staff planning out our goals for 2020.
Two of the things we strive for are growth and excellent customer service. This last week our owners and management staff sat down for our Strategic Planning meeting. This is where we talk about our strengths and weaknesses. We talk about opportunities that could help us grow. As a group we did a deep dive into what has worked for us and what hasn’t. There was a lot of brainstorming ways to improve the customer experience and help the communities we serve. We outlined our vision and mission for 2020.
This is a common practice in larger businesses, but it is not often heard of in smaller companies. We may be a part of SERVPRO Industries, but our franchises are all locally owned and operated. Every year we schedule out time for this meeting. Preparation takes several days and sometimes a week or more. This meeting is designed to help us better help you, the customer.
Being Storm Ready
SERVPRO is ready and #HereToHelp anywhere we are needed.
Being storm ready is an important part of owning a SERVPRO franchise. We know that disaster can strike anytime and anywhere without any notice. We have survived disastrous storms in our own service area and with the help of SERVPRO Large Loss and Disaster Recovery teams, no job is too big or too small for us to handle. Our franchise has been honored to work alongside other franchises in storm relief response in the following states this past year: Illinios, North Carolina and Florida Our entire staff stands ready at anytime to respond to these types of disasters. And whether an employee is boots on the ground in the disaster recovery area or still here back at home, we all support each other and our neighbors in helping put communities back together. When we do respond to storm jobs across state lines, we do so representing the SERVPRO brand proudly with trained, IICRC certified technicians, experience, and big hearts to do what needs to be done quickly, efficiently, and compassionately. We hope that you never experience this type of loss but we know just what to do if it happens to you.
It's Getting Cold, Are Your Pipes Protected?
Frozen pipes can lead to costly water damages.
It's that wonderful time of year again, fall. Halloween is over and people are getting into the Thanksgiving midset. Our office has had many conversations about turkey, ham, mashed potatoes and all the other yummy foods we gorge ourselves on.
With all of the festivities, have you thought about your pipes? Temperatures have already dipped below freezing several nights. Are your pipes protected or are you at risk for them freezing? Those frozen pipes can cause erious water damages.
Here are a few tips to prevent frozen pipes:
1. Stay weather and temperature aware.
2. If the temperature will be below freezing, leave water dripping in all faucets on exterior walls.
3. Ensure your water heater does not freeze with the aid of a special blanket used to insulate water heaters.
If you experience a water damage, call our office at 256-236-8889.
Preparing Your Business For Disaster
Call today to schedule your ERP appointment.
No one wants to think about water damage, fire damage, mold, or any of the other things that could go wrong in a business, but they happen. Is your business ready for a disaster? Does everyone who works in your business know what to do if/when disaster strikes?
SERVPRO of Anniston can help you prepare with an Emergency Ready Profile we lovingly call an ERP. This is a free service we provide to our customers. The information cantained within this profile will list who to contact for water, power and more. Pictures are included for the location of the water shut off, electrical boxes, and the building itself. This information can be placed in a file to be kept on your property, but it is also available in a convenient app. The app can be shared with the people within your business who you wish to have access to it.
All of this information can save time and money in the event of an emergency. The faster we can respond to your damage the less secondary damage happenes, which saves you. For more information on the ERP program you can call our office at 256-236-8889 or ask your marketing representative the next time you see them.
Water Damage? Here's What To Expect
Water damage needs quick attention before microbial growth and further damage can occur.
So you have a water damage. Maybe your water heater leaked or a pipe burst. Maybe the bathtub or dishwasher overflowed. The possibilities seem to be endless. Home owners try not to worry about these things and pray they never need us, but they’re happy we’re here when the time comes. Here is a list of questions you may be asked if you call for our services:
-Type of loss (water, fire, etc.)
-What is the source of the loss?
-Has the cause of loss been fixed?
-Is there standing water?
-How many rooms/floors are affected?
-Is thre power and water available?
-Contact information: name, address, telephone number, etc.
-Have you contacted your insurance company? If so, what is the policy and claim number? We usually ask who your agent is as well.
These questions can seem like a waste of time when you call to report your loss, but these actually can speed up the process. The information gathered helps us route crews to you with the proper amount of equipment quickly. It also gives us what we need to be able to call your insurance agent and get the approvals to provide these emergency services.
We show up to your house and get a few forms signed. The crews will assess the damage and begin extracting the water. Before you know it drying equipment will be set up. A crew member will set a time with you to come back and check/monitor the status of the drying process each day until it is dry, which is usually three days. If there are any items that need to be removed, we check with the insurance adjuster before removing. Non-salvageable items are photographed and logged so it can be turned into your insurance. Once the drying is done any reconstruction needed can be scheduled with our reconstruction division.
22 Years Of SERVPRO Service
We are so proud to have Wade as a part of the Lamey team.
Wade Childers is the sales and marketing representative for SERVPRO of Anniston. He covers Cleburne and Calhoun counties. Wade has been with the Lamey Team at SERVPRO of Anniston for 3 years now, but has been with SERVPRO for 22 ½ years. He’s worked with previous owners Kerry Welch, Jon Jones and Glenn Fry. He even did a small run with the franchise in Birmingham. Wade holds IICRC (Institute of Inspection, Cleaning and Restoration) certifications in water, fire, odor, biohazard and subrogation. Everyone in our office will tell you Wade Childers bleeds SERVPRO orange and green. He is a true team player.
Wade is a Calhoun county native. He grew up in Weaver, Alabama, graduated from Weaver High School and currently lives in White Plains. He is an ambassador for the Calhoun County Chamber of Commerce and an active member of both Rotary and the Exchange Club. He is the Sergeant at Arms for Rotary.
If you ask Wade what the best part of his job is he will say “It’s the trust that all the agents and adjusters in both counties have put in me to handle what is sometimes someone’s worst case scenario.”
Water Damage At Tenth Street Elementary
Fast action saved this school from being closed for more than fall break.
A couple weeks ago we received a call on a Thursday from the facilities manager for Anniston city schools. They had water damage. A small hole in a pipe on the second floor of the school had leaked and damaged both upstairs and down. Fortunately, the school was on fall break so students weren’t on the premises. Just think what could have happened if no one had been to the school for all of fall break. However, with it being fall break that meant we had to have the water extracted and the school dry for the kids to return on Monday morning. Most people would panic and scream “oh no”, but not us. That’s not a problem for SERVPRO of Anniston. It’s what we specialize in. We quickly jumped in our trucks and crews headed their way. We used extraction machines and rovers (like a segway extraction unit) to remove the water before setting up drying equipment. We cataloged the non-salvageable items and removed the debris from the fallen ceiling tiles. Sunday we sent a crew to mop and ensured everything was ship shape for the kids to return.